FAQs

Frequently Asked Questions

Our Food & Packaging

All of our items are made fresh by our partner Eat Fresco. Our mission is to offer you dishes that are rich in flavors, textures, and aromas and highly nutritional. We focus on a healthy balance of flavor and nutritional value that takes our dishes to another level.

Each meal is crafted fresh and vacuum sealed, and as a result, the shelf life is 10-14 days.

Full nutritional information for our products can be found on our menu page on our main website here.

While we do accommodate a range of dietary preferences, our recipes are packed in a facility that handles gluten as well as all major food allergens: milk, eggs, fish, tree nuts, peanuts, wheat, sesame, soy, and shellfish.

  1. We recommend heating your meal within three (3) days after purchasing it from our machine.
  2. Place the unopened meal into the microwave. The packaging is self-venting, so do not puncture, cut, or remove the film.
  3. Microwave on high for 2:00 minutes, microwave times vary. Heat to an internal temperature of 165º F. Instructions based on a 1200-watt microwave.
  4. Let sit momentarily, then carefully remove the tray from the microwave by its corners.
  5. USE CAUTION WHEN OPENING: The package may produce HOT steam after heating, so we recommend waiting 90 seconds to open it.

Our containers are all 100% recyclable and can be tossed in any recycling bin. The containers are also BPA free.

Our Machines

There is a high-powered microwave inside the machine that is programed to heat individual meals based on specific heating requirements.

Yes, it is totally safe! We use vacuum sealing which allows the meals to self-vent, and they are packaged in BPA free containers.

We optimize inventory levels in our machines to reduce food waste. Any excess meals that are unsold are donated to local food banks.

We are actively adding new machines! Let us know where you’d love to see us expand. Learn more about our business offerings and request a machine in your location here.

General

In the event that you are unhappy with any part of your Fit Oven order, you can reach out to us within seven (7) days of the date you received the unsatisfactory item by emailing [email protected] If related to the condition of an item, Fit Oven, at its reasonable discretion, may give you a credit for the individual item or delivery, and in some situations, issue a partial or full refund. We reserve the right to require either a photograph or return of the unsatisfactory item before any refund or credit will be issued.